Customer Service - OrderInfo - Western Union | Eastbay

Free Shipping on your $75 order* Use Code: IPEB47PC  
 
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Free Shipping*

on your $75 order*

APO/FPO addresses now eligible on all free shipping offers!

*Use promotion code IPEB47PC at checkout. Promotion/source code box is located in step 4 of checkout. Order value must total $75 or more before services, taxes, shipping and handling. Valid online at eastbay.com. Offer is limited to standard ground delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of GiftCards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Offer expires 07/26/2014 (11:59 pm CT).

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Customer Service
Western Union

    Now you can pay for your order in CASH at any Western Union® Agent location.

    Western Union® Quick Pay (International)

    1. Calculate the total of your order in US Dollars. Please be sure to include appropriate shipping and handling charges for your order. Details on these charges are available to you online under Customer Service/Shipping. If in question, please contact us.
      Please Note: Additional customs and fees may be charged by your carrier in your country. We cannot provide these calculations as they vary greatly by country. Please call your local office with questions prior to placing your order.
    2. Go to your local Western Union® office and make a payment using Quick Pay (see procedures below).
    3. Email, fax or phone your order to us. Please include your customer number and note that a Western Union® Quick Pay has been made.
    4. If you do not have a customer number, please include your Billing and Shipping Address, phone and email. We will create an account for you for this order and future orders.
    5. Once your order has processed, which can take up to 48 hours (not including Saturday/Sunday or US holidays), an Order Confirmation email will be sent to you, followed by a Ship Confirmation email once your order has shipped, if an email address has been included with your order information.

    Please Note: If an item is no longer available when your order is placed, the balance of your order will ship and any credit left over will be placed as a credit on your account for future purchases.

    Quick Pay at Western Union® Procedures:
    Quick Pay allows you to make cash payments in your local currency. Consult your telephone directory under Money Transfer for the nearest Western Union location, or check for your closest Western Union® location using their website at www.westernunion.com.

    When you arrive at the Western Union® location, be sure to:

    1. Use the BLUE Quick Pay form.
    2. Use EB/WI as the Locale/Code City
    3. Account Number should be: 0000000 (7 zeros)

    Quick Pay fees vary from country to country, but are generally around $15.00 US Dollars for amounts up to $3000.00.

    Please send your order to:

    Email Address: customercare@eastbay.com
    Fax Number: 1.715.261.9550

    Western Union® Quick Collect (Domestic US Only)

    1. Calculate the total of your order in US Dollars. Please be sure to include appropriate shipping and handling charges for your order. Details on these charges are available to you online under Customer Service/Shipping. If in question, please contact us.
    2. Go to your local Western Union® office and make a payment using Quick Collect (see instructions below*).
    3. Email, fax or phone your order to us. Please include your customer number and note that a Western Union® Quick Collect has been made.
    4. If you do not have a customer number, please include your Billing and Shipping Address, phone and email. We will create an account for you for this and future orders.
    5. Once your order has processed, which can take up to 48 hours, (not including Saturday/Sunday or US holidays), an order confirmation email will be sent to you, followed by a Ship Confirmation email once your order has shipped if an email address has been included with your order information.

    Please Note: If an item is no longer available when your order is placed, the balance of your order will ship and any credit left over will be a credit on your account for future purchases.

    Quick Collect at Western Union® Procedures:
    Quick Collect allows you to make cash payments in your local currency. Consult your telephone directory under Money Transfer for the nearest Western Union® location, or check for your closest Western Union location using their website at www.westernunion.com

    When you arrive at the Western Union® location, be sure to:

    1. Use the BLUE Quick Collect form.
    2. Use EB /WI as the Locale/Code City
    3. Account Number should be: 0000000 (7 zeros)

    Quick Collect fees vary from country to country, but are generally around $15.00 US Dollars for amounts up to $3000.00.

    Please send your order to:

    Email Address: customercare@eastbay.com
    Fax Number: 1.715.261.9550

     

    Western Union® Prepaid Services (Domestic Phone Orders US Only):

    1. Call Eastbay at 1.800.826.2205 to place your order.
    2. Bring your Eastbay transaction number and exact cash payment to any Western Union® Agent location. (Total payment includes purchase amount and $6 Western Union processing fee per order.)
    3. Fill out the grey Western Union® Prepaid Services form at the counter using your Eastbay order number.
    4. Present the completed form and the exact cash payment to the Western Union® Agent clerk. Eastbay will begin processing your order as soon as the transaction information is transmitted.

    Please Note: Cash orders must be paid within five business days or they will be cancelled. Please allow 30 minutes between placing your order and making your payment with Western Union®. Consult your telephone directory under Money Transfer for the nearest Western Union® location, or check for your closest Western Union® location using their website at www.westernunion.com.