Customer Service - ShipInfo - Domestic Shipping Rates and Policies | Eastbay

20% OFF
YOUR $99 ORDER*

Use Code: IPEB4952 
 
 

20% OFF

YOUR $99 ORDER*

*To receive 20% off your $99 purchase, enter promotion code IPEB4952 at checkout. Promo Code box is located in Step 4 of checkout. Order value must total $99 or more before services, taxes, shipping and handling. Valid online at eastbay.com. Does not apply to prior purchases or open orders and cannot be combined with any other offers. May not be used with purchase of GiftCards or toward team orders. Promotion may be modified or terminated at any time. Certain restrictions may apply. Some items are not eligible for discount and will indicate "excluded from discount" on the product's description page. Offer expires 09/04/2014 (3:59 am CT).

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Customer Service
Domestic Shipping Rates and Policies

    Shipping and handling fees depend upon the number of items ordered and the method of delivery selected at checkout.

    Based on the level of service requested and proximity to our Distribution Center in Wisconsin, we may use an alternate method to ship your order. On orders shipped faster than 5-6 Business Days, we will guarantee delivery or reimburse you the additional shipping costs if the order does not arrive in the stated time frame. Weather delays or other factors beyond our control may impact delivery times and are non-refundable.

    PO Boxes
    For optimal delivery service, please include both your PO Box number and a physical street address for the shipping address. Orders with only a PO Box in the shipping address can only be sent via USPS and may take up to 12 business days for delivery. If you do not have a physical street address, please contact our Customer Service Department for assistance.

    Rush Services
    Rush orders placed on a business day (Monday-Friday) prior to 2 P.M. Central Time will ship the same day, subject to complete verification. Rush orders placed after 2 P.M. Central Time will ship the following business day, subject to complete verification. Rush orders processed on the weekend will ship on the next business day. Please allow the delivery time on the selected service for your package to arrive once it leaves our Distribution Center. Business days do not include weekends (Saturday and Sunday) or US holidays.

    Rush is applied to the following Delivery Services only:

    • 1 Business Day
    • 2 Business Days

    Delivery Services
    The delivery services available will depend on the shipping address entered at checkout. Below are the available services along with cost and estimated processing/transit times based on the address provided at checkout. Business days are Monday-Friday and exclude US Holidays. All orders are subject to complete verification.

    1 Business Day (Rush)

    Cost Chart

    Available
    Locations
    Handling fee
    per order
    Shipping charge
    per item
    Rush Service
    Charge
    Total shipping
    and handling
    (1 item)
    Total shipping
    and handling
    (2 items)
    Contiguous United States 6.00 1.99 24.99 32.98 34.97
    Alaska/Hawaii 9.00 1.99 24.99 35.98 37.97

    Note:

  • Continue adding $1.99 shipping charge for each additional item.
  • All orders are subject to complete verification.
  • Processing/Transit Chart

    Day Order Received Day Order Will Be Shipped On
    Sunday Monday
    Monday before 2 PM Central Time Monday
    Monday after 2 PM Central Time Tuesday
    Tuesday before 2 PM Central Time Tuesday
    Tuesday after 2 PM Central Time Wednesday
    Wednesday before 2 PM Central Time Wednesday
    Wednesday after 2 PM Central Time Thursday
    Thursday before 2 PM Central Time Thursday
    Thursday after 2 PM Central Time Friday
    Friday before 2 PM Central Time Friday
    Friday after 2 PM Central Time Monday
    Saturday Monday

    Note:

  • Expected delivery time will be 1 Business Day after the order has shipped.
  • 2 Business Days (Rush)

    Cost Chart

    Available
    Locations
    Handling fee
    per order
    Shipping charge
    per item
    Rush Service
    Charge
    Total shipping
    and handling
    (1 item)
    Total shipping
    and handling
    (2 items)
    Contiguous United States 6.00 1.99 14.99 22.98 24.97
    Alaska/Hawaii 9.00 1.99 14.99 25.98 27.97

    Note:

  • Continue adding $1.99 shipping charge for each additional item.
  • All orders are subject to complete verification.
  • Processing/Transit Chart

    Day Order Received Day Order Will Be Shipped On
    Sunday Monday
    Monday before 2 PM Central Time Monday
    Monday after 2 PM Central Time Tuesday
    Tuesday before 2 PM Central Time Tuesday
    Tuesday after 2 PM Central Time Wednesday
    Wednesday before 2 PM Central Time Wednesday
    Wednesday after 2 PM Central Time Thursday
    Thursday before 2 PM Central Time Thursday
    Thursday after 2 PM Central Time Friday
    Friday before 2 PM Central Time Friday
    Friday after 2 PM Central Time Monday
    Saturday Monday

    Note:

  • Expected delivery time will be 2 Business Days after the order has shipped.
  • 3-4 Business Days

    Cost Chart

    Available
    Locations
    Handling fee
    per order
    Shipping charge
    per item
    Expedited Service
    Charge
    Total shipping
    and handling
    (1 item)
    Total shipping
    and handling
    (2 items)
    Contiguous United States 6.00 1.99 5.99 13.98 15.97
    Alaska/Hawaii 9.00 1.99 5.99 16.98 18.97

    Note:

  • Orders shipped via the 3-4 Business Day service do not receive the Rush Service or priority handling in the warehouse, rather the transit time will be faster than the 5-6 Business Day Delivery Service.
  • Continue adding $1.99 shipping charge for each additional item.
  • All orders are subject to complete verification.
  • Processing/Transit Chart

    Day Order Received Day Order Will Be Shipped On
    Sunday Tuesday
    Monday Tuesday
    Tuesday Wednesday
    Wednesday Thursday
    Thursday Friday
    Friday Monday
    Saturday Tuesday

    Note:

  • Expected delivery time will be 3-4 Business Days after the order has shipped.
  • 5-6 Business Days

    Cost Chart

    Available
    Locations
    Handling fee
    per order
    Shipping charge
    per item
    Total shipping
    and handling
    (1 item)
    Total shipping
    and handling
    (2 items)
    Contiguous United States 6.00 1.99 7.99 9.98
    Alaska/Hawaii 9.00 1.99 10.99 12.98
    US Territories 9.00 1.99 10.99 12.98

    Note:

  • Continue adding $1.99 shipping charge for each additional item.
  • All orders are subject to complete verification.
  • Processing/Transit Chart

    Day Order Received Day Order Will Be Shipped On
    Sunday Tuesday
    Monday Tuesday
    Tuesday Wednesday
    Wednesday Thursday
    Thursday Friday
    Friday Monday
    Saturday Tuesday

    Note:

  • Expected delivery time will be 5-6 Business Days after the order has shipped.
  • Military APO/FPO: 1-3 Weeks

    Cost Chart

    Available
    Locations
    Handling fee
    per order
    Shipping charge
    per item
    Total shipping
    and handling
    (1 item)
    Total shipping
    and handling
    (2 items)
    Military APO/FPO 6.00 1.99 7.99 9.98

    Note:

  • Continue adding $1.99 shipping charge for each additional item.
  • All orders are subject to complete verification.
  • Processing/Transit Chart

    Day Order Received Day Order Will Be Shipped On
    Sunday Tuesday
    Monday Tuesday
    Tuesday Wednesday
    Wednesday Thursday
    Thursday Friday
    Friday Monday
    Saturday Tuesday

    Note:

  • Expected delivery time will be 1-3 Weeks after the order has shipped.
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