Customer Service - ReturnsExchanges - Canadian Return and Exchange Instructions | Eastbay

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Canadian Return and Exchange Instructions

    Returns/Exchange Instructions
    Complete and include the return form, which is located on the reverse side of your invoice. If you no longer have the invoice, print the online return form. Fill out the required information and enclose with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return or exchange on a full sheet of paper. If it is an exchange, please include the style number, size and color of the product you would like exchanged.

    Please use the return label that is attached to the Return Instructions and Address Forwarding insert received with your shipment. Do not use the prepaid return label attached to your invoice. The prepaid label on the invoice is used only for United States returns.

    We recommend that you insure your package, as we cannot accept responsibility for uninsured packages. If a return label was not provided with your shipment, please return your insured package to the attention of:

    1151 Martin Grove Road
    Etobicoke, ON M9W 4W7
    Attn. Returns Department

    Returning/Exchanging a Gift
    To prevent delays in processing your return or exchange, please provide the name and address of the person you received the gift from.

    Returns/Exchange Processing
    Please allow up to 30 calendar days from the day you return your package for your return to be credited or exchanged.

    Please Note:

    • Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
    • Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow one or two billing cycles for the credit to appear on your statement.
    • In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, the duties, customs, taxes and shipping charges you paid for the merchandise will be included in your refund.
    • We cannot accept COD returns.


    Customs Charges and Duties
    You must also agree to the following statement:

    Eastbay is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Eastbay, I hereby authorize Livingston International an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Eastbay, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Eastbay. Further, I also authorize Livingston International to forward any refund issued by the CBSA in my name, so that Eastbay can be reimbursed.