Complete and include the return form, which is located on the reverse side of your invoice. If you no longer have the invoice, print the online return form. Fill out the required information and enclose with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return or exchange on a full sheet of paper. If it is an exchange, please include the style number, size and color of the product you would like exchanged.
Please use the return label that is attached to the Return Instructions and Address Forwarding insert received with your shipment. Do not use the prepaid return label attached to your invoice. The prepaid label on the invoice is used only for United States returns.
We recommend that you insure your package, as we cannot accept responsibility for uninsured packages. If a return label was not provided with your shipment, please return your insured package to the attention of:
1151 Martin Grove Road
Etobicoke, ON M9W 4W7
Attn. Returns Department
Returning/Exchanging a Gift
To prevent delays in processing your return or exchange, please provide the name and address of the person you received the gift from.
Please allow up to 30 calendar days from the day you return your package for your return to be credited or exchanged.
Customs Charges and Duties
You must also agree to the following statement:
Eastbay is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Eastbay, I hereby authorize Livingston International an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Eastbay, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Eastbay. Further, I also authorize Livingston International to forward any refund issued by the CBSA in my name, so that Eastbay can be reimbursed.