Customer Service - ReturnsExchanges - Canadian Return and Exchange Instructions | Eastbay

Free Shipping on your $75 order* Use Code: IPEB52F2  

Free Shipping*

on your $75 order*

APO/FPO addresses now eligible on all free shipping offers!

*Use promotion code IPEB52F2 at checkout. Promotion/source code box is located in step 4 of checkout. Order value must total $75 or more before services, taxes, shipping and handling. Valid online at Offer is limited to standard ground delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of Gift Cards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Any order that includes a new release launch item does not apply and will incur standard shipping rates. Offer expires 2/28/2015 (11:59 pm CT).

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Customer Service
Canadian Return and Exchange Instructions

    Returns/Exchange Instructions
    Complete and include the return form, which is located on the reverse side of your invoice. If you no longer have the invoice, print the online return form. Fill out the required information and enclose with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return or exchange on a full sheet of paper. If it is an exchange, please include the style number, size and color of the product you would like exchanged.

    Please use the return label that is attached to the Return Instructions and Address Forwarding insert received with your shipment. Do not use the prepaid return label attached to your invoice. The prepaid label on the invoice is used only for United States returns.

    We recommend that you insure your package, as we cannot accept responsibility for uninsured packages. If a return label was not provided with your shipment, please return your insured package to the attention of:

    1151 Martin Grove Road
    Etobicoke, ON M9W 4W7
    Attn. Returns Department

    Returning/Exchanging a Gift
    To prevent delays in processing your return or exchange, please provide the name and address of the person you received the gift from.

    Returns/Exchange Processing
    Please allow up to 30 calendar days from the day you return your package for your return to be credited or exchanged.

    Please Note:

    • Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
    • Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow one or two billing cycles for the credit to appear on your statement.
    • In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, the duties, customs, taxes and shipping charges you paid for the merchandise will be included in your refund.
    • We cannot accept COD returns.

    Customs Charges and Duties
    You must also agree to the following statement:
    "By ordering goods from Eastbay, I hereby authorize a licensed Canadian customs broker chosen by Eastbay to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to Eastbay and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Eastbay. In this connection, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that Eastbay can be reimbursed."