Customer Service - ReturnsExchanges - US and International Return and Exchange Instructions (Excluding Canada) | Eastbay

20% OFF YOUR $99 ORDER* Use Code: IPEB5394 


Some exclusions may apply.

*To receive 20% off your $99 purchase, enter promotion code IPEB5394 at checkout. Promo Code box is located in Step 4 of checkout. Order value must total $99 or more before services, taxes, shipping and handling. Valid online at Does not apply to prior purchases or open orders and cannot be combined with any other offers. May not be used with purchase of GiftCards or toward team orders. Promotion may be modified or terminated at any time. Certain restrictions may apply. Some items are not eligible for discount and will indicate "excluded from discount" in red type on the product's description page. Offer expires 4/2/2015 (3:59 am CT).

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Customer Service
US and International Return and Exchange Instructions (Excluding Canada)

    Return and Exchange Instructions Via Mail
    When returning the item you purchased, please include the return form which is located on the reverse side of the invoice received with your shipment. If you no longer have the invoice, print the online return form. Fill out the required information and enclose the form with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the exchange on a full sheet of paper. If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below), or send your package via standard Ground Service/USPS insured or Federal Express. Outside the US, please send your package via International Mail.

    Return/Exchange Department
    500 72nd Ave N
    Wausau, WI 54401

    Expedited Return Service Options
    For faster Return Service, please contact us at 1.800.826.2205 and request an expedited Return Label for an additional charge. You will receive the Return Label on the same day requested if ordered by 4pm CST, Monday-Friday. The Return Label will be sent via email and include detailed instructions.

    Note: Available to the 50 United States Only.

    Service Charge
    3-5 Business Day $9.99
    2 Business Day $14.99
    1 Business Day $24.99

    To purchase and Expedited Return Service, please select one of the following options.

    URETGRD - 3 Business Day label

    URET2ND - 2 Business Day label

    URETNDA - 1 Business Day label

    SmartLabel Return Instructions (US Only)
    SmartLabel is a pre-paid, pre-addressed return label. The time for your return to reach us and be processed is approximately 10-14 business days from the date it was returned. You pay nothing up front. We will deduct $6.99 from your refund or exchange. Easy drop-off at any US mail location.

    1. Complete and enclose the Return Form on your invoice.
    2. Remove SmartLabel from invoice (bottom of invoice).
    3. Package the item(s) and Return Form and seal it securely with tape.
    4. Affix the SmartLabel to the package.
    5. Drop your package anywhere in the US mail at home, at work, or at the Post Office.
    6. SmartLabel is for US Domestic returns only (excluding Alaska and Hawaii and APO/FPO ).

    Note: If the return or exchange is deemed as defective merchandise, the $6.99 charge will not be deducted from your refund amount. Please inquire with a Customer Service Representative at 1.800.826.2205 if you have any questions about using the SmartLabel.

    Postage Credit

    Domestic Shipments
    We are unable to reimburse for any postage unless the product is defective or we made an error filling your order.

    International Shipments
    We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.