Customer Service - ReturnsExchanges - Return Policy | Eastbay

Customer Service
Return Policy

    For returns processed 90 days or more from date of shipment, a GiftCard will be issued if an exchange isn't requested. If you are the recipient of a gift, please provide your full name, shipping address and email address (if available). Returns received more than one year after date of shipment will not be accepted and will be returned to sender. At your request, GiftCards are available for all exchanges made prior to 90 days from date of shipment.

    Please Note:

    • Exchanges processed prior to 90 days are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
    • Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement. GiftCards are available upon request.
    • Refunds and GiftCards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit, prior to 90 days, we will also include the shipping charges in your refund.
    • Return merchandise must be in store bought condition.
    • We cannot accept COD returns.
    • Eastbay Loyalty Club Members - The cost to purchase or renew your membership in the Eastbay Loyalty Club is not refundable or returnable.
    • Eastbay Platinum Club Members - Enjoy free return shipping using the SmartLabel on your invoice! For more information on making a return with the SmartLabel, please click here.

    Training & Fitness Equipment Returns:
    To process your return as quickly as possible, all training and fitness equipment returns are completed through the product vendor. If you have purchased a treadmill, elliptical, exercise bike, home gym, power tower, weight bench, or dumbbell set, please refer to the instructions below for return information.

    • If the product you purchased was from Apex, adidas, Armed Forces, Marcy, or Steel Body, please contact Icon Fitness Customer Service at 1-800-999-3756.
    • If the product you purchased was from FreeMotion, iFit, ProForm, Reebok, or Weider, please contact Impex Fitness Customer Service at 920-662-1884 ext. 13.