Customer Service - OrderInfo - Did You Receive My Order | Eastbay

Free Shipping on your $75 order* Use Code: IPEB47PC  
 
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Free Shipping*

on your $75 order*

APO/FPO addresses now eligible on all free shipping offers!

*Use promotion code IPEB47PC at checkout. Promotion/source code box is located in step 4 of checkout. Order value must total $75 or more before services, taxes, shipping and handling. Valid online at eastbay.com. Offer is limited to standard ground delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of GiftCards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Offer expires 07/26/2014 (11:59 pm CT).

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Customer Service
Did You Receive My Order

    If you received an order number and customer number on-screen immediately after submitting your order, as well as an email confirmation in your email box, your order was received and is being processed.

    If you received an order number on-screen, along with a message indicating that your order has been received, but not immediately processed, please be assured that we have received your order and are working to process it as soon as possible. Please do not place a duplicate order by pressing submit more than once or by placing a new order. Your order will be entered within 24 hours of placing it online. Once your order is entered and processed, you will receive a confirmation email with your order number, customer number and order total.

    If you did not receive a confirmation email, there are a few reasons this may have happened:

    • You may have typed your email address incorrectly. This would make it impossible for us to send you an email.
    • You have a spam blocker that is prohibiting confirmation emails from being received.
    • Your order has not completed processing. Please allow 24 hours to process your order.

    We are not able to re-send a confirmation email, but you can contact us to inquire about your order if you are in doubt. In addition, you can follow the directions under Track an Order Online to obtain details of your order.