Customer Service - OrderInfo - Did You Receive My Order | Eastbay

20% OFF YOUR $99 ORDER* and Free Shipping on 25,000+ Products**

Some exclusions may apply. Select Nike styles excluded.

*To receive 20% off your $99 purchase, enter promotion code IPEB59P7 at checkout. Promo Code box is located in Step 4 of checkout. Order value must total $99 or more before services, taxes, shipping and handling. Valid online at eastbay.com, by mail or by phone. Does not apply to prior purchases or open orders and cannot be combined with any other offers. May not be used with purchase of GiftCards or toward team orders. Other exclusions apply, click here for full details. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Offer expires 9/2/2015 (3:59 am CT).

*Automatic Free shipping offer valid only on eligible items. Eligible items will indicate "Free Shipping" on the product description page. Items in your cart that are not eligible are subject to shipping charges. Shipping will be automatically deducted at checkout. Valid only at eastbay.com. Offer is limited to standard delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must ship to a single address. Does not apply to prior purchases or open orders. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of Gift Cards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Any order that includes a new release launch item does not apply and will incur standard shipping rates. Offer expires 9/30/2015 (11:59 pm CT).

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Customer Service
Did You Receive My Order

    If you received an order number and customer number on-screen immediately after submitting your order, as well as an email confirmation in your email box, your order was received and is being processed.

    If you received an order number on-screen, along with a message indicating that your order has been received, but not immediately processed, please be assured that we have received your order and are working to process it as soon as possible. Please do not place a duplicate order by pressing submit more than once or by placing a new order. Your order will be entered within 24 hours of placing it online. Once your order is entered and processed, you will receive a confirmation email with your order number, customer number and order total.

    If you did not receive a confirmation email, there are a few reasons this may have happened:

    • You may have typed your email address incorrectly. This would make it impossible for us to send you an email.
    • You have a spam blocker that is prohibiting confirmation emails from being received.
    • Your order has not completed processing. Please allow 24 hours to process your order.

    We are not able to re-send a confirmation email, but you can contact us to inquire about your order if you are in doubt. In addition, you can follow the directions under Track an Order Online to obtain details of your order.