Customer Service - OrderInfo - How to Place an Order | Eastbay

Free Shipping on your $75 order* Use Code: IPEB49PF  
 
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Free Shipping*

on your $75 order*

APO/FPO addresses now eligible on all free shipping offers!

*Use promotion code IPEB49PF at checkout. Promotion/source code box is located in step 4 of checkout. Order value must total $75 or more before services, taxes, shipping and handling. Valid online at eastbay.com. Offer is limited to standard ground delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of GiftCards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Offer expires 09/21/2014 (11:59 pm CT).

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Customer Service
How to Place an Order

    Online Orders
    We've made online shopping easy! Just follow the steps below to locate and purchase your favorite products on our website.

    1. Search or browse the site to locate the items you want to buy. There are several ways to do this:
      • Search by keyword or product name in the search box at the top of every page.
      • Search by product number if you have one in the Search box at the top of every page.
      • Browse through the products on the site by selecting one of the category tabs at the top of the page.
    2. When you find products you would like to purchase, choose the appropriate quantities, sizes, etc. and add the items to your cart.
    3. When you have finished shopping and are ready to checkout, click the Checkout button on the shopping cart page. (To get to the shopping cart page, click on the Shopping Cart image at the top of the page.)
    4. If you are a registered user, log in using your email address and password for faster checkout.
    5. Fill in all of the required information on the shipping and billing pages. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to checkout again.
    6. Review your order before submitting to verify all of the information is correct and to get your calculated order total.
    7. Submit the order and print a copy of the Thank You page containing your customer number and order number for your records. A confirmation email will also be sent containing your order information to the email address provided during checkout.

    Please Note: If you are experiencing difficulties submitting your order, email us by clicking here or contact us at 1.800.826.2205 and describe the difficulties you are having. A Customer Service Representative is available 24 hours a day, seven days a week.

    Phone Orders
    To purchase products found on our website by phone, please call our Customer Service Representatives to place your order 24 hours a day, seven days a week at:

    Domestic customers
    1.800.826.2205
    International customers
    1.715.261.9588

    To help us serve you better, please have the product name, product number and size information on hand when you call.

    Fax or Mail Orders
    To purchase products found on our website by fax or mail, you will need a paper copy of our order form. To print our online order form, click here. Fill out the order form and fax or mail it to us at the locations listed below.

    You can fax your order to us 24 hours a day, seven days a week at:

    Domestic customers
    1.800.628.6302
    International customers
    1.715.261.9550

    If you prefer, you may mail your order to us:

    Via US Mail:
    Order Processing Center
    Eastbay
    PO Box 8066
    Wausau, WI 54402-8066

    Via UPS/FedEx/USPS:
    Order Processing Center
    Eastbay
    111 S. 1st Ave
    Wausau, WI 54401