Customer Service - OrderInfo - Payment Information | Eastbay

Free Shipping on your $75 order* Use Code: IPEB46J2  
 
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Free Shipping*

on your $75 order*

APO/FPO addresses now eligible on all free shipping offers!

*Use promotion code IPEB46J2 at checkout. Promotion/source code box is located in step 4 of checkout. Order value must total $75 or more before services, taxes, shipping and handling. Valid online at eastbay.com. Offer is limited to standard ground delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of GiftCards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Offer expires 07/12/2014 (11:59 pm CT).

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Free Shipping on Soccer Soccer
Customer Service
Payment Information

    We accept forms of payment via Internet, phone and mail. Please review the information below for the types of payments accepted for each category.

    Methods of payment accepted via Internet:

    • Debit cards (deducts from your bank account)
    • Visa
    • MasterCard
    • Discover Network
    • American Express
    • JCB (All accounts are billed in US Dollars.)
    • Diners Club International (14 digit card number beginning with 36)
    • Bill Me Later® (click here for more information)
    • PayPal™ (What is PayPal™?)
      PayPal

    For your protection, Eastbay reserves the right to hold credit card orders for complete bank verification. Please see credit card verification code information below regarding additional information that will be requested if using a credit card.

    An important note about debit and credit card transactions:

    When you place an order, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your credit card will not be charged until your item(s) is shipped. If your order is sent out in multiple shipments or from multiple locations, separate authorization(s) and charge(s) for each shipment may appear on your account.

    Methods of payment accepted via Phone:

    • Debit cards (deducts from your bank account)
    • Visa
    • MasterCard
    • Discover Network
    • American Express
    • JCB (All accounts are billed in US Dollars.)
    • Diners Club International (14 digit card number beginning with 36)
    • Bill Me Later® (click here for more information)
    • Western Union (click here for more information)

    For your protection, Eastbay reserves the right to hold credit card orders for complete bank verification. Please see credit card verification code information below regarding additional information that will be requested if using a credit card.

    Methods of payment accepted via Mail:

    • Debit cards (deducts from your bank account)
    • Visa
    • MasterCard
    • Discover Network
    • American Express
    • JCB (All accounts are billed in US Dollars.)
    • Diners Club International (14 digit card number beginning with 36)
    • Personal Checks*
    • Money Orders
    • Western Union (click here for more information)

    (All accounts are billed in US dollars. )

    *We welcome your check. Please note: Checks must be made payable to Eastbay. Starter checks and checks above $500.00 will not be accepted. Checks must be received at Eastbay within 15 days of the date on the check. Name, street address (no PO Box), and daytime phone must be imprinted on the check. If not, please handprint this information in the upper left hand corner and initial any alterations. Checks must be signed by the same name imprinted on check. For your protection, all personal checks are subject to complete address and bank verification. Checks returned unpaid by your financial institution are subject to a Service Charge of $25.00 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account. All mailed checks are screened by Certegy.

    How to Get a Money Order
    Print out and complete our online order form. Go to your nearest post office or grocery store and ask for a money order for the exact amount of your order. Do not forget to include all taxes, shipping and handling fees. Please Note: The post office will only accept cash to purchase money orders.

    Credit Card Verification Code
    For your protection, we require an additional set of numbers known as a Verification Code. This is an extra safeguard for credit card purchases.

    Depending on the credit card type, it is the 3- or 4- digit number printed on the back or the front of your credit card.

    To find your Verification Code, locate your card among those examples pictured below.

    Visa/MasterCard/Discover
    The verification code is the 3-digit number found on the back of your credit card near the signature panel.

    American Express
    The verification code is the 4-digit number found on the far right on the front of your credit card.