Customer Service - OrderInfo - Payment Information | Eastbay

20% OFF YOUR $99 ORDER* and Free Shipping on 25,000+ Products**

Some exclusions may apply. Select Nike styles excluded.

*To receive 20% off your $99 purchase, enter promotion code IPEB59P7 at checkout. Promo Code box is located in Step 4 of checkout. Order value must total $99 or more before services, taxes, shipping and handling. Valid online at eastbay.com, by mail or by phone. Does not apply to prior purchases or open orders and cannot be combined with any other offers. May not be used with purchase of GiftCards or toward team orders. Other exclusions apply, click here for full details. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Offer expires 9/2/2015 (3:59 am CT).

*Automatic Free shipping offer valid only on eligible items. Eligible items will indicate "Free Shipping" on the product description page. Items in your cart that are not eligible are subject to shipping charges. Shipping will be automatically deducted at checkout. Valid only at eastbay.com. Offer is limited to standard delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must ship to a single address. Does not apply to prior purchases or open orders. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of Gift Cards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Any order that includes a new release launch item does not apply and will incur standard shipping rates. Offer expires 9/30/2015 (11:59 pm CT).

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Customer Service
Payment Information

    We accept forms of payment via Internet, phone and mail. Please review the information below for the types of payments accepted for each category. All items are listed and billed in US Dollars.

    Methods of payment accepted via Internet:

    • Debit cards (deducts from your bank account)
    • Visa
    • MasterCard
    • Discover Network
    • American Express
    • JCB (All accounts are billed in US Dollars.)
    • Diners Club International (14 digit card number beginning with 36)
    • PayPal Credit™ (click here for more information)
    • PayPal™ (What is PayPal™?)

    For your protection, Eastbay reserves the right to hold credit card orders for complete bank verification. Please see credit card verification code information below regarding additional information that will be requested if using a credit card.

    An important note about debit and credit card transactions:

    When you place an order, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your credit card will not be charged until your item(s) is shipped. If your order is sent out in multiple shipments or from multiple locations, separate authorization(s) and charge(s) for each shipment may appear on your account.

    Methods of payment accepted via Phone:

    • Debit cards (deducts from your bank account)
    • Visa
    • MasterCard
    • Discover Network
    • American Express
    • JCB (All accounts are billed in US Dollars.)
    • Diners Club International (14 digit card number beginning with 36)

    For your protection, Eastbay reserves the right to hold credit card orders for complete bank verification. Please see credit card verification code information below regarding additional information that will be requested if using a credit card.

    Methods of payment accepted via Mail:

    • Debit cards (deducts from your bank account)
    • Visa
    • MasterCard
    • Discover Network
    • American Express
    • JCB (All accounts are billed in US Dollars.)
    • Diners Club International (14 digit card number beginning with 36)
    • Personal Checks*
    • Money Orders

    (All accounts are billed in US dollars. )

    *We welcome your check. Please note: Checks must be made payable to Eastbay. Starter checks and checks above $500.00 will not be accepted. Checks must be received at Eastbay within 15 days of the date on the check. Name, street address (no PO Box), and daytime phone must be imprinted on the check. If not, please handprint this information in the upper left hand corner and initial any alterations. Checks must be signed by the same name imprinted on check. For your protection, all personal checks are subject to complete address and bank verification. Checks returned unpaid by your financial institution are subject to a Service Charge of $25.00 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account. All mailed checks are screened by Certegy.

    How to Get a Money Order
    Print out and complete our online order form. Go to your nearest post office or grocery store and ask for a money order for the exact amount of your order. Do not forget to include all taxes, shipping and handling fees. Please Note: The post office will only accept cash to purchase money orders.

    Western Union
    Click here for more information.

    Credit Card Verification Code
    For your protection, we require an additional set of numbers known as a Verification Code. This is an extra safeguard for credit card purchases.

    Depending on the credit card type, it is the 3- or 4- digit number printed on the back or the front of your credit card.

    To find your Verification Code, locate your card among those examples pictured below.

    Visa/MasterCard/Discover
    The verification code is the 3-digit number found on the back of your credit card near the signature panel.

    American Express
    The verification code is the 4-digit number found on the far right on the front of your credit card.