Customer Service - OrderInfo - Ordering FAQs | Eastbay

Free Shipping on your $75 order* Use Code: IPEB49PF  
 
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Free Shipping*

on your $75 order*

APO/FPO addresses now eligible on all free shipping offers!

*Use promotion code IPEB49PF at checkout. Promotion/source code box is located in step 4 of checkout. Order value must total $75 or more before services, taxes, shipping and handling. Valid online at eastbay.com. Offer is limited to standard ground delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of GiftCards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Offer expires 09/21/2014 (11:59 pm CT).

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Customer Service
Ordering FAQs

    Can I change or cancel an order?
    When an order is sent to us from our site, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact us if you wish to make a change. However, due to the above, we cannot guarantee your order will be changed. If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.

    Can I receive a sale price adjustment on a previous purchase?
    We will be happy to give you a price adjustment on items purchased from Eastbay within 10 days of the order date for any item that has a price reduction. We apologize, but we are unable to honor price adjustments after the 10 day time period or the sale expiration date.

    What are your tax rates and guidelines?
    Eastbay is required by law to collect applicable sales or use tax on all purchases shipped to states in which we maintain a place of business. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax charged in that area and the total dollar amount of your order. Not all customers will be charged sales tax. See the list below for those states that will be charged sales tax:

    • Arizona
    • Arkansas
    • California
    • Colorado
    • Florida
    • Illinois
    • Minnesota
    • Nevada
    • New Jersey
    • New York State
    • Oklahoma
    • Pennsylvania
    • Utah
    • Washington
    • Wisconsin

    Kentucky, South Dakota, and Vermont Residents:
    Eastbay is not required to collect, and does not collect, Kentucky, South Dakota, or Vermont sales and use tax. Your purchase is subject to Kentucky, South Dakota, or Vermont use tax unless it is specifically exempt from taxation. It is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The states of Kentucky, South Dakota, and Vermont require their native purchasers to report all purchases that were not taxed and pay tax on those purchases. For Kentucky residents, the tax may be reported and paid by filing a use tax form, Consumer's Use Tax Return - Form 51A113(O), which can be found on the Kentucky Department of Revenue website, www.revenue.ky.gov. For South Dakota residents, the tax may be reported and paid by filing a use tax form, Form SD 1350 V7, which can be found on the South Dakota Department of Revenue site at www.state.sd.us/drr2/. For Vermont residents, the tax may be reported on and paid by filing a use tax return Form SU-452. The form and corresponding instructions can be found on the Vermont Department of Revenue website, www.state.vt.us/tax/.