Customer Service - OrderInfo - Ordering FAQs | Eastbay

Shop Seasonal Spotlight
Customer Service
Ordering FAQs

    Can I change or cancel an order?
    When an order is sent to us from our site, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact us if you wish to make a change. However, due to the above, we cannot guarantee your order will be changed. If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.

    Can I receive a sale price adjustment on a previous purchase?
    We will be happy to give you a price adjustment on items purchased from Eastbay within 10 days of the order date for any item that has a price reduction. We apologize, but we are unable to honor price adjustments after the 10 day time period or the sale expiration date.

    What are your tax rates and guidelines?
    Eastbay is required by law to collect applicable sales or use tax on all purchases shipped to states in which we maintain a place of business. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax charged in that area and the total dollar amount of your order. Not all customers will be charged sales tax. See the list below for those states that will be charged sales tax:

    • Arizona
    • Arkansas
    • California
    • Colorado
    • Florida
    • Georgia
    • Illinois
    • Kentucky
    • Michigan
    • Minnesota
    • Missouri
    • Nevada
    • New Jersey
    • New York State
    • North Dakota
    • Oklahoma
    • Pennsylvania
    • Utah
    • Washington
    • Wisconsin

    South Dakota and Vermont Residents:
    Eastbay is not required to collect, and does not collect South Dakota or Vermont sales and use tax. Your purchase is subject to South Dakota or Vermont use tax unless it is specifically exempt from taxation. It is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The states of South Dakota and Vermont require their native purchasers to report all purchases that were not taxed and pay tax on those purchases. For South Dakota residents, the tax may be reported and paid by filing a use tax form, Form SD 1350 V7, which can be found on the South Dakota Department of Revenue site at For Vermont residents, the tax may be reported on and paid by filing a use tax return Form SU-452. The form and corresponding instructions can be found on the Vermont Department of Revenue website,