Customer Service - GoldClub - MemberSHIP Terms and Conditions | Eastbay

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MemberSHIP Terms and Conditions

    The following terms and conditions govern EASTBAY MEMBERSHIP. Joining the EASTBAY MEMBERSHIP program subjects the purchaser or user ("you," "your," "Member") to these terms and conditions.

    EASTBAY MEMBERSHIP Enrollment Terms and Conditions

    • The EASTBAY MEMBERSHIP program is open to all residents of the contiguous U.S. who are thirteen (13) years of age or older.

    • To join EASTBAY MEMBERSHIP, you must provide your personal information as requested in the enrollment form, and accept these EASTBAY MEMBERSHIP Terms and Conditions.

    • The benefits of joining EASTBAY MEMBERSHIP include, but are not limited to, the following:
      • PLATINUM MEMBERSHIP
        • Free 2-Day Shipping for one year:
          • Shipping address must be within the 48 contiguous United States
          • Only valid on eligible purchases that qualify for standard shipping charges
          • Not valid for team discounted orders or accounts deemed to be ordering above the needs of a single family
        • Free Returns
        • 25% off a future purchase (no minimum) with a one-time-use code
        • Periodic emails of early markdown notifications and promotions for MEMBERSHIP subscribers only
        • Eastbay Platinum Club 800 line for Customer Service (cannot be used for release items)
        • Free 1-year catalog subscription
      • PREMIER MEMBERSHIP
        • Free 3-Day Shipping for one year
          • Shipping address must be within the 48 contiguous states
          • Only valid on eligible purchases that qualify for standard shipping charges
          • Not valid for team discounted orders or accounts deemed to be ordering above the needs of a single family
        • 25% off a future purchase (no minimum) with a one-time-use code
        • Periodic emails of early markdown notifications and promotions for MEMBERSHIP subscribers only
        • Eastbay Platinum Club 800 line for Customer Service (cannot be used for release items)
        • Free 1-year catalog subscription
    • EASTBAY MEMBERSHIP benefits may be used at www.eastbay.com.
    • EASTBAY MEMBERSHIP benefits cannot be used in conjunction with team discounted orders and cannot be used at www.eastbayteamsales.com. MEMBERSHIP benefits also cannot be used on purchases of Gift Cards, email Gift Cards, or prior purchases.
    • EASTBAY MEMBERSHIP benefits are non-transferable. A member number may only be associated with one www.eastbay.com account.
    • All personal information you provide will be handled in accordance with our privacy policy. You may obtain a copy of our privacy policy from our website, or by calling 1.800.826.2205.
    • EASTBAY MEMBERSHIP customers must log into their account on www.eastbay.com at time of purchase to receive MEMBERSHIP benefits. Members will not be reimbursed for purchases made without your EASTBAY MEMBERSHIP login at the time of purchase.
    • EASTBAY MEMBERSHIP promotion codes must be submitted at time of purchase and cannot be used in conjunction with any discount offer. Not redeemable for cash. Promotion codes are void where prohibited, licensed, or regulated.
    • EASTBAY MEMBERSHIP customers are asked to maintain accurate and current account information in connection with their memberships. Such information includes name, address, and email address. Members can change their account information by logging into their account at www.eastbay.com, or by calling 1.800.826.2205.
    • We cannot assume any liability for correspondence, mail or email, lost, delayed, or misdirected.
    • Employees of Eastbay or its affiliates are not eligible to use these benefits in conjunction with the Employee Discount Program.
    • The EASTBAY MEMBERSHIP is subject to all applicable laws and regulations, and is void where prohibited by law or where Eastbay would be obligated to apply for any special license, bonding, permit, or other government regulatory approval relating to the program.
    • All interpretations of the EASTBAY MEMBERSHIP terms and conditions shall be at our sole discretion.
    • We may, at our discretion, cancel, modify, or restrict the EASTBAY MEMBERSHIP program at any time without prior notice. Eastbay has the right, in its sole discretion, to modify, add, or delete any of the MEMBERSHIP terms, conditions, or benefits, in whole or in part, at any time, with or without notice, even though such changes may reduce (or increase) the value of a member's benefit, except where prohibited by law. Continued use of your MEMBERSHIP privileges constitutes acceptance of any modifications, additions,  or deletions.
    • Our failure to exercise or enforce any right or provision of these rules shall not constitute a waiver of such right or provision.
    • In case of suspected fraud, misrepresentation, abuse, or violation of these rules, we reserve the right to take appropriate administrative and/or legal action, including the termination of EASTBAY MEMBERSHIP participation.
    • Any claims brought in connection with these terms and conditions or the EASTBAY MEMBERSHIP program  in general shall be governed by, and construed in accordance with, the laws of the State of New York without giving effect to any choice of law principles that would cause the application of the laws of any jurisdiction other than the State of New York, and must be instituted in the federal or state courts of New York, New York, and members consent to jurisdiction therein with respect to any legal proceedings or disputes of whatever nature arising under or relating hereto.
    • Membership will not be validated for accounts deemed to be ordering product that is intended for final use outside of the U.S.

    EASTBAY MEMBERSHIP Renewal Terms and Conditions

    • The benefits you receive to renew your EASTBAY MEMBERSHIP are, but are not limited to, the same benefits you enjoyed as a member.
    • The cost to renew your EASTBAY MEMBERSHIP level is not refundable or returnable.