Customer Service - GiftInfo - Redeeming a Gift Card | Eastbay

Customer Service
Redeeming a Gift Card

    How to redeem your Eastbay Gift Card online or over the phone:

    • To redeem a Gift Card, use the 16-digit number and the PIN provided in the Email OR on the back of your Gift Card under the scratch-off foil.
    • Coupon/discount codes may be used when redeeming a Gift Card.
    • Gift Cards may not be exchanged for cash (except in CA, CO, ME, MA, MT, RI, WA, VT as provided below) or used to purchase another Gift Card unless required by law.
    • Submit your order.
    • After your order has been placed, an email confirmation will be sent to your email address. Please keep this email for reference, as it lists your customer number that identifies your account.

    How to redeem your Eastbay Gift Card by phone or through the mail:
    You can redeem your Gift Card by calling 1.800.826.2205 or by mailing the card number and PIN in with your catalog order to:

    Eastbay
    P.O. Box 8066
    Wausau, WI 54402-8066

    States Permitting Cashouts

    • California residents, a GiftCard with a cash value of less than $10 is redeemable in cash for its cash value.
    • Maine residents, a Gift Card with a cash value of $5 or less is redeemable in cash for its cash value.
    • Massachusetts residents, a Gift Card with a cash value of $5 or less is redeemable in cash for its cash value. A Gift Card that has been redeemed for 90% of its value or more is redeemable in cash for its cash value.
    • Montana residents, a Gift Card with a cash value of less than $5 is redeemable in cash for its cash value.
    • Rhode Island residents, a Gift Card with a cash value of less than $1 is redeemable in cash for its cash value.
    • In Washington residents, a Gift Card with a cash value of less than $5 is redeemable in cash for its cash value.
    • In Vermont residents, a Gift Card with a cash value of $1 or less is redeemable in cash for its cash value.
    • In Colorado residents, a Gift Card with a cash value of $5 or less is redeemable in cash for its cash value.

     

    How to cashout your Eastbay Gift Card by phone or through email:
    You can cashout your Gift Card by calling 1.800.826.2205 or by emailing the card number and PIN to customercare@eastbay.com