Customer Service - GiftInfo - Redeeming a Gift Card | Eastbay

Free Shipping on 25,000+ Products*

or on orders over $75 Use Code: IPEB5F5P**

*Automatic Free shipping offer valid only on eligible items. Eligible items will indicate "Free Shipping" on the product description page. Items in your cart that are not eligible are subject to shipping charges. Shipping will be automatically deducted at checkout. Valid only at eastbay.com. Offer is limited to standard delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must ship to a single address. Does not apply to prior purchases or open orders. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of Gift Cards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Any order that includes a new release launch item does not apply and will incur standard shipping rates. Offer expires 8/9/2015 (11:59 pm CT).

**Use promotion code IPEB5F5P at checkout. Promotion/source code box is located in step 4 of checkout. Order value must total $75 or more before services, taxes, shipping and handling. Valid online at eastbay.com. Offer is limited to standard ground delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of Gift Cards or team orders. Promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply. Any order that includes a new release launch item does not apply and will incur standard shipping rates. Offer expires 8/9/2015 (11:59 pm CT).

Be the First to Know! Get up-to-the-minute info on the latest product launches, special offers and sales events by signing up for Eastbay emails or by requesting our free catalog.

Customer Service
Redeeming a Gift Card

    How to redeem your Eastbay Gift Card online or over the phone:

    • To redeem a Gift Card, use the 16-digit number and the PIN provided in the Email OR on the back of your Gift Card under the scratch-off foil.
    • Coupon/discount codes may be used when redeeming a Gift Card.
    • Gift Cards may not be exchanged for cash (except in CA, CO, ME, MA, MT, RI, WA, VT as provided below) or used to purchase another Gift Card unless required by law.
    • Submit your order.
    • After your order has been placed, an email confirmation will be sent to your email address. Please keep this email for reference, as it lists your customer number that identifies your account.

    How to redeem your Eastbay Gift Card by phone or through the mail:
    You can redeem your Gift Card by calling 1.800.826.2205 or by mailing the card number and PIN in with your catalog order to:

    Eastbay
    P.O. Box 8066
    Wausau, WI 54402-8066

    States Permitting Cashouts

    • California residents, a GiftCard with a cash value of less than $10 is redeemable in cash for its cash value.
    • Maine residents, a Gift Card with a cash value of $5 or less is redeemable in cash for its cash value.
    • Massachusetts residents, a Gift Card with a cash value of $5 or less is redeemable in cash for its cash value. A Gift Card that has been redeemed for 90% of its value or more is redeemable in cash for its cash value.
    • Montana residents, a Gift Card with a cash value of less than $5 is redeemable in cash for its cash value.
    • Rhode Island residents, a Gift Card with a cash value of less than $1 is redeemable in cash for its cash value.
    • In Washington residents, a Gift Card with a cash value of less than $5 is redeemable in cash for its cash value.
    • In Vermont residents, a Gift Card with a cash value of $1 or less is redeemable in cash for its cash value.
    • In Colorado residents, a Gift Card with a cash value of $5 or less is redeemable in cash for its cash value.

     

    How to cashout your Eastbay Gift Card by phone or through email:
    You can cashout your Gift Card by calling 1.800.826.2205 or by emailing the card number and PIN to customercare@eastbay.com