Return/Exchange Instructions

When returning the item you purchased, please include the return form, which is located on the reverse side of the invoice received with your shipment. If you no longer have the invoice, print the online return form. Fill out the required information and enclose with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number along with the reason for the exchange on a full sheet of paper. If it is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below) or send your package via standard Ground Service/USPS insured or Federal Express. Outside the US, please send your package via International Mail.

Return/Exchange Department
Eastbay
500 72nd Ave N
Wausau, WI 54401

International Shipments
We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.

SmartLabel Return Instructions (US only)
SmartLabel is a pre-paid, pre-addressed return label. You pay nothing up front. We will deduct $6.99 from your refund or exchange. Easy drop-off at any US mail location.

1. Complete and enclose the Return Form on your invoice.
2. Remove SmartLabel from invoice (bottom of invoice).
3. Package the item(s) and Return Form and seal it securely with tape.
4. Affix the SmartLabel to the package.
5. Drop your package anywhere in the US mail at home, at work, or at the Post Office.
6. SmartLabel is for US Domestic return only (excluding Alaska and Hawaii and APO/FPO addresses).