When inquiring about your order, please have your order information on hand: customer number, order number and/or the full name and address of the person the order is billed to.

You can call customer service 24 hours a day, 7 days a week to resolve any problems or concerns with your order:

Within the USA: Toll free - 1.800.991.1827.

Outside the USA: 1.715.261.9588.

You also can contact us anytime via our e-mail address: (customer_service@eastbay.com).

If you are not satisfied with your order, please return it in new condition within 30 days of purchase. Please see our Return Policy for guidelines.