When inquiring about your order, please have your order information on hand: customer number (also on the back of the catalog mailed to you) and order number. When calling, it is also helpful to have the full name and address of the person the order is billed to.

Please use our online order status link located at the top right of our site's homepage labeled "Order Status". Or click here

If you have additional questions about your order status, you may contact us by phone or email.

Within the USA: Toll free - 1.800.991.1827.

Outside the USA: 1.715.261.9588.

E-mail address: customer_service@eastbay.com.