For orders within the United States:

1. Online: To track your order, please click on the "Order Status" link on the home page OR you can click below to be redirected to the order status page. You will be asked to enter you order number and customer number.

2. E-mail: If you have questions once you have checked your order status, please refer to the shipping chart below or you may contact us by email using the link below:

3. Telephone Customer Service: 1.866.471.KIDS

For orders outside the United States:

International orders should be received within 30 calendar days of leaving our distribution center - Canadian orders will take 20 calendar days. If you have not received your order within this timeframe, e-mail us: (eastbay4kids@eastbay.com) or phone customer service: 1.715.261.9588.