Customer Service - OrderInfo - Track an Order Online | Eastbay

Automatic Free Shipping NO CODE REQUIRED

*No minimum purchase required. Savings are automatically applied at checkout. Free shipping is limited to standard ground delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must ship to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Customer is responsible for shipping costs on returned merchandise. May not be used toward purchase of Gift Cards or team orders. Promotion may be modified or terminated at any time. Valid online at, by phone, or mail. Other restrictions and exclusions may apply. Any order that includes a new release launch item does not apply and will incur standard shipping rates. Offer expires 10/31/2015 (11:59 pm CT).

IN A RUSH? Save $7.99 on Faster Shipping

One-day shipping has been reduced to $24.99, two day shipping to $14.99, and three-to-four day shipping to $5.99.

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Free Shipping Details
Customer Service
Track an Order Online

    The quickest way to check your order status and tracking information is by using one of the two online options listed below. If you need further assistance, you may contact us via email or phone to obtain the status of your order. All orders placed that contain an email address on the account will receive an email confirmation upon the placement of the order.

    Unregistered Users:
    To check your order status online immediately using your customer number and order number:

    1. Click on the "Order Status" link in the upper right corner of the page or click here.
    2. Enter your order number and customer number, then Submit.
    3. To view package tracking information (if available), click the "Track It" button under shipping information.

    Registered Users:
    As a registered user, you can simply login to your account and you will have access to look up your orders without entering your customer number and order number for each one.

    To do so, please follow the directions below:

    1. Click on the "My Account" link in the upper right corner of the page.
    2. Enter your registered email address or Customer Number and Password to access your Account.
    3. From the My Account page, click the "Order History" link.
    4. Your previously placed orders will be listed, along with their current status.
    5. To view the order in detail, click on the "View Order" link.
    6. To view package tracking information (if available), click the "Track It" button under shipping information.