Customer Service - OrderInfo - Track an Order Online | Eastbay

20% OFF Last Chance!

Use Code: IPEB48H2 

20% OFF


*To receive 20% off your $99 purchase, enter promotion code IPEB48H2 at checkout. Promo Code box is located in Step 4 of checkout. Order value must total $99 or more before services, taxes, shipping and handling. Valid online at Does not apply to prior purchases or open orders and cannot be combined with any other offers. May not be used with purchase of GiftCards or toward team orders. Promotion may be modified or terminated at any time. Certain restrictions may apply. Some items are not eligible for discount and will indicate "excluded from discount" in red type on the product's description page. Offer expires 08/21/2014 (3:59 am CT).

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Customer Service
Track an Order Online

    The quickest way to check your order status and tracking information is by using one of the two online options listed below. If you need further assistance, you may contact us via email or phone to obtain the status of your order. All orders placed that contain an email address on the account will receive an email confirmation upon the placement of the order.

    Unregistered Users:
    To check your order status online immediately using your customer number and order number:

    1. Click on the "Order Status" link in the upper right corner of the page or click here.
    2. Enter your order number and customer number, then Submit.
    3. To view package tracking information (if available), click the "Track It" button under shipping information.

    Registered Users:
    As a registered user, you can simply login to your account and you will have access to look up your orders without entering your customer number and order number for each one.

    To do so, please follow the directions below:

    1. Click on the "My Account" link in the upper right corner of the page.
    2. Enter your registered email address or Customer Number and Password to access your Account.
    3. From the My Account page, click the "Order History" link.
    4. Your previously placed orders will be listed, along with their current status.
    5. To view the order in detail, click on the "View Order" link.
    6. To view package tracking information (if available), click the "Track It" button under shipping information.