Customer Service - OtherServices - Privacy Policy | Eastbay

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Customer Service
Privacy Policy

    Last Updated June, 2014

     

    Thank you for visiting our Website. We recently revised our Privacy Statement to make it easier for you to understand. This revised Statement, like our previous one, outlines the information we collect, how we may use and disclose it, and what your options are with respect to our practices. If you have any questions, please contact us at customercare@eastbay.com

     

    Privacy Statement

    Eastbay believes in protecting your information. With this in mind, we have adopted this Privacy Statement, which describes the information we may collect when you use visit our websites (each a "Site"), sign up for a brand loyalty membership (each a "Loyalty Program"), or shop in our stores (each a "Store") (collectively the "Services"). By using this Site, you agree to the collection, use and disclosure of your personal information as described in this Statement. If you do not, please do not use the Site. This Statement addresses:

    Information Collection Information Use
    Information Disclosure Updating Your Information
    Changes to our Privacy Statement Option to Opt-out
    Children's Privacy Security of Information
    Your California Privacy Rights Questions/Contacting Us
    Links to Other Websites Safe Harbor Certification

     

    Information Collection

     

    1. Information You Provide to Us. We only collect certain information from you when you provide it to us, such as when you: (1) register; (2) place an order; (3) complete a survey or product review; (4) participate in one of our promotions; (5) sign up for VIP, Star Club, or other Loyalty Program; or (6) contact us. The information we collect from you may include your name, age, mailing address, daytime telephone number, cell phone number, e-mail address, account user name and password, and payment information. If you use a third party login to register or otherwise link to us, we may receive certain information about you from the third party (such as a social network) based on your registration and privacy settings on that third party service.
    2. Registration. We encourage you to register when shopping on our Site; however registration is not required. Our Registration Form requires users to provide contact information (such as name, age, mailing address, daytime telephone number, cell phone number, e-mail address and password). You must be 13 years of age or older to register. Registration helps us to provide you with a quick and simple checkout experience. The customer contact information you provide will be used to contact you concerning the status of an order, answer your questions and, unless you choose to opt-out, to send you communications about upcoming sales, contests, promotions and product information. You acknowledge and agree that you are responsible for maintaining the confidentiality of your registration information and password. You are responsible for all use of the Site under your registered account. If you would like, you can also fill out a customer profile. While it is not required, information obtained from the customer profile questions helps us to learn more about our customers and is used to improve your shopping experience and to provide you with more relevant content and advertising.
    3. Information We Automatically Collect. We may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information when you use our Site, or interact with our emails or advertisements on our Site or other websites. A cookie is a small data file that is sent to your browser from a web server and stored on your computer's hard drive. For example, we may automatically collect information such as your IP address, geolocation data, unique user ID, cell phone model, operating system, and carrier, and Internet Service Provider. We also may collect information about your use of our Services, such as the time you spend using the Site, the number of times you return, whether you click-through, open, or forward links, emails, and ads, and other Site usage data. These technologies, such as cookies, allow us to keep track of your order as you shop on our Site, recognize registered users when they visit, and to provide those customers with information and advertising that is more relevant to them.

      If you register with or order from us, we may use cookies to monitor and maintain information about how you use our Site and what you buy. If you do not register with or buy from us, we may monitor and maintain information about your use in order to improve your shopping experience and provide you with more relevant content and advertising.
    4. Tracking Options. You may adjust your browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of our offerings.

      Even without a cookie, you can still take advantage of most of the features of our Site, including making a purchase, but we will not be able to recognize you as a registered user unless you log in. Our system may not respond to Do Not Track requests or headers from some or all browsers. To learn more about the use of cookeis or other technologies to deliver more relevant advertising and your choices about not having this information used by certain service providers, please click here.
    5. Information Collected From Other Sources. We may obtain information about you from other sources, including social networks that you use to connect with us. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity.
    6. Combination of Information. We may also combine the information we receive from and about you, including the information you provide to us on the Site or through the Loyalty Program, information we receive from third parties, information we automatically collect (as explained above), and information provided or collected offline when you shop in our Stores.

     

    Information Use
    We may use the information we collect from and about you for the following purposes:

    1. To provide you with a quick and simple checkout experience;
    2. To process your orders, contact you concerning the status of an order, answer any of your questions, or otherwise contact and communicate with you;
    3. To provide you with customized content, targeted offers, and advertising on the Site, other websites or via text message, and to contact you about upcoming Eastbay sales, promotions, and product information;
    4. To allow you to participate in promotions;
    5. To help us learn more about our Site visitors, Loyalty Program members, and customers and to improve their shopping experience and our business;
    6. To address problems with the Site, our business or our products and services and to protect the security of the Site and our business;
    7. To contact you about upcoming promotions and offers on behalf of our partners; and
    8. Otherwise, as described to you at the point of collection.

    Information Disclosure
    We may disclose the information we collect from and about you as follows:

    1. Among the Foot Locker family of companies including Foot Locker, Lady Foot Locker, Kids Foot Locker, Footaction, Final-Score, Champs Sports, Eastbay, CCS and SIX:02.
    2. To our service providers, if the disclosure will enable them to perform a business, professional, or technical support function for us.
    3. To carefully-selected third party partners, so that they may inform you of offers, promotions and services.
    4. For payment processing and authorization, fraud protection and credit risk reduction, website evaluation and data analysis, and distributing marketing and promotional material
    5. To comply with the law, to respond to governmental inquiries or requests, to enforce our policies, or to protect our or others' rights, property, or safety.
    6. Otherwise, with your consent.

    Any personal information or content that you voluntarily upload or submit for public posting to the Site becomes publicly available and can be collected and used by others. It is a violation of the Site's Terms of Use for you to post any content that requests personally identifiable information from others on the Site.

    As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that our company or substantially all of our assets are acquired by a third party, such information may be one of the transferred assets. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Statement.

    We may share aggregate, non-personally identifiable information about Site users with third parties.

     

    Updating Your Information
    Please note that, at all times, you are responsible for updating the personal information you provide to us. If you have registered with us or participate in a Loyalty Program, you may update your personal information through your registered account or Loyalty Program account. If you elect to delete some or all of your personal information, keep in mind that we may retain transactional data in accordance with various laws, regulations and our Company's retention policy.

     

    Changes To Our Privacy Statement
    We may amend this Privacy Statement at any time. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending you an e-mail at the last e-mail address that you provided us, and/or by prominently posting notice of the changes on the Site . Any material changes to this Privacy Statement will be effective upon the earlier of thirty (30) calendar days following our transmittal of an e-mail notice to you or thirty (30) calendar days following our posting of the notice of changes.

     

    Option To Opt-out
    At all times, you have the option of "opting out" of receiving future e-mail marketing updates by sending us an e-mail with "unsubscribe" in the subject line at customercare@eastbay.com. Even if you opt out, you may continue to receive non-marketing e-mail messages from us, including, for example, order confirmations.

    If you previously registered for a text messaging campaign and now want to opt out, text "STOP" to the short code / number for the program that you've signed up for.

     

    Children's Privacy
    We do not sell products for purchase by children. We sell children's products for purchase by adults. We do not direct the Website to, nor do we knowingly collect any personal information from, children under the age of thirteen. You must be 13 years of age or older to submit personal information to us, including to register or place an order on the Website or participate in one of our online promotions. Please see our Terms of Use for additional information regarding the use of this Website.

     

    Security Of Information
    Eastbay has implemented certain physical, administrative, and technical security measures to protect against the loss, misuse or alteration of the information you provide. We encrypt your personal information, including your credit card number, when transmitting over the Internet using triple key encryption technology by Secure Server Certification Authority RSA Data Security Inc. US and a VeriSign SSL (Secure Socket Layer), to safeguard your Internet transactions.

    Browsers that allow for SSL Technology Ordering from our Website require the use of an SSL-compliant browser, such as Netscape 4.0 or later; Microsoft Internet Explorer 5.0 or later; 5.0 AOL client for PCs; or the 5.0 AOL client for Macs. You will not be able to use 'secure mode' if you have an older version of an Internet browser that does not support secure transactions, or if your computer is located on a local area network (LAN) that uses a firewall that prohibits secure transactions. If 'secure mode' is not possible, please select one of our off-line options to place your order.

     

    Your California Privacy Rights
    Eastbay may share your personal information with affiliated third parties such as the Foot Locker family of companies, some of which do not share the Eastbay name, for their direct marketing purposes. This category of affiliate is considered an unaffiliated party under California law and, if you are a California resident, you may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us as directed below.

    Questions/Contacting Us
    Should you have any questions regarding this Privacy Statement or our data handling practices you may contact our Privacy Administrator by e-mail at customercare@eastbay.com; or by writing to us at:

    Attn: Privacy Administrator
    Footlocker.com, Inc.
    PO Box 8066
    111 South 1st Avenue
    Wausau, WI 54402-8066

     

    Links To Other Websites
    This Site contains links to other sites, which may have privacy policies that differ from our own. We are not responsible for the privacy practices or content of such other websites. Accordingly, we recommend that you review the Privacy Statement posted on any website that you access through this Site. The terms and conditions herein do not apply to any such linked websites. Eastbay does not endorse any linked websites, or the information, materials, products or services that are contained in or accessible through such linked websites. Foot Locker disclaims all warranties, express or implied, with respect to the information, materials, products and services that are contained in or accessible through linked websites, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

    You acknowledge and agree that Eastbay is not responsible for the content, accuracy, legality, decency, copyright compliance, privacy practices, security or any other aspects of any such linked websites, and that the access or use of any such linked websites is solely at your own risk, and you hereby waive any and all claims against Eastbay with respect to such linked websites.

     

    Safe Harbor Certification
    Eastbay adheres to the Safe Harbor Privacy Framework as set forth by the United States Department of Commerce in coordination with the European Commission. If you have any complaints regarding our compliance with the Safe Harbor, you should contact us at: counsel@footlocker.com.